The fastest way to reach us:
Replies typically within 1–2 business days. Be patient with us — we’re a small studio.
Need a hand?
Support for hiphip
Stuck on something, found a bug, or want to ask about a feature? Write us — one human reads every email and replies within a couple of days.
What to include
The more of these you send, the faster we can fix it:
- device model and iOS version
- app version or TestFlight build number
- a short description of the issue
- steps to reproduce, if you can
- screenshots when the problem is visual
Common topics
- Apple Health permissions for body weight or workout sync
- restoring purchases or recovering subscription access on a new device
- AI Coach usage limits, error messages, or connectivity issues
- training max setup, custom schedules, and reminder times
- data export requests (CSV/JSON of your full training history)
- plate inventory configuration for non-standard gyms
- requesting account or data deletion
Bugs & feature requests
We read every report and we’re honest about what we’ll build — if a request doesn’t fit the app’s intent we’ll say so kindly, and if it does we’ll usually act on it faster than you expect.
For urgent issues (data loss, payment problems), put URGENT in the subject line and we’ll bump it to the top of the inbox.